Support

PacketWake Support

PacketWake sends Wake-on-LAN magic packets from your phone to devices you configure. Most wake failures are caused by target-device or network configuration, not the packet itself.

Fast Setup Checklist

Enable Wake-on-LAN in BIOS or UEFI.
Enable Wake-on-LAN or magic packet wake in the operating system network adapter settings.
Prefer wired Ethernet for the sleeping target device. Many systems cannot wake from shutdown over Wi-Fi.
Use the correct MAC address for the adapter that stays powered during sleep.
Start with UDP port 9 unless your network or router requires port 7 or another configured port.
Keep the phone on the same LAN, VPN, or routable network segment as the target.

Guides

Setup guide Firmware, OS, network, and PacketWake profile setup. Troubleshooting Diagnose failed wakes, VLANs, VPNs, guest Wi-Fi, and MAC mistakes.

Contact

Email support@packetwake.app.

For useful support, include your phone platform, target device type, whether the target is sleeping or fully shut down, the UDP port, whether you are using a broadcast override, and whether another Wake-on-LAN tool wakes the same target.